REFUND POLICY.
I want you happy with the work. Here's how refunds and re-dos work for a detailing service.
Fix it first
Detailing is hands-on work, so if something isn't right, the best fix is usually to fix it. We walk the car together at the end of every job. If you spot something I missed or you're not happy with an area, tell me before I leave and I'll correct it on the spot at no charge.
After I've left
If you notice something within 24 hours that we didn't catch together, contact me with photos. If it's something I reasonably should have addressed in the service you paid for, I'll come back and correct it or work out a fair partial refund for that portion.
What refunds don't cover
Refunds don't cover normal wear, pre-existing damage or stains that were disclosed as possibly permanent, new dirt from driving or use after the service, or results affected by conditions outside my control. Some stains, oxidation, and damage simply can't be fully removed — I'll always tell you honestly up front when that's the case.
Deposits
I don't currently take deposits for standard bookings. If that changes for large or multi-car jobs, any deposit terms will be stated clearly at booking.
How to reach me
For anything refund-related, email contact@maakdetailing.com with your name, the date of service, and photos if relevant.
Not legal advice
This policy is written plainly for a small local service business and isn't drafted by an attorney. It's meant to be fair and to reflect how I actually handle these situations.